FAQs

Frequently Asked Questions

Are my goods insured?

The Carriage of Goods Act applies to all carriers who transport goods by road, rail, sea or air within New Zealand. When you organise freight of products, if there is loss or damage, you don’t have to prove its cause. You can be paid out under the Carriage of Goods Act, up to the maximum limits of liability.

All carriage contracts must be in writing. The Carrier's liability for loss or damage depends on the type of contract you choose.

  • declared value risk – the carrier is liable for the amount stated in the contract

  • owner's risk – you are responsible for any loss or damage (unless it’s intentionally caused)

  • declared terms – the carrier’s liability depends on agreed terms in the contract

  • limited carrier’s risk – the carrier is liable for up to $2,000 (including GST) per unit of goods.

A unit of items is each separate item given to the carrier (eg; a box). The distinction is important because it defines the carrier’s liability – how much to be paid for any loss or damage to your goods.

If you don’t have a written contract, the products are at limited carrier’s risk.

Carriers aren’t liable for loss or damage directly resulting from:

  • an inherent defect in the products

  • products that weren’t properly prepared and packed

  • a legal requirement that wasn’t met (like packing of dangerous goods)

  • products that were taken from the carrier by legal process

  • when the carrier was saving or trying to save life or property.

Confirmation of either our quote for booking a job for cartage is deemed as acceptance of our terms and conditions. Our terms and conditions can be found here.

What information is required when making a booking?

To assist our staff to make the best possible assessment of the truck you require the following information is helpful:

  • Name and number of contact person on the day of the job

  • Specific address for both pick-up and delivery locations

  • Weight and dimensions of load

  • Time required to be collected/delivered (if necessary)

  • Specific care instructions

  • Any other relevant information: Container number, Container release number (if applicable), Correct entrance (if more than one option is available), Gate codes, Animals onsite, etc.

What do I need to know in regards to transporting containers from Lyttelton Port?

Mackleys require 1 day notice prior to vessel arrival of incoming containers- all customs paperwork including DO, BACC & random must be received. If demurrage is incurred due to late documentation this will be for the customer’s account for up to three working days after paperwork is received.

For dehire requests, please notify via email confirmation that the container is empty before 4pm. Note Mackleys require 48 hours (2 full working days) notice to uplift empty containers.  Detention charges incurred during this notice period will be for the customer’s account.

What is the maximum lift and reach of your crane trucks?

Mackleys have a range of crane trucks to cater for a wide variety of requirements. Please be aware that there is always a compromise with any crane truck. For example, a truck that has a heavy lift capacity will have a reduced payload and reach capacity. A truck that has a long reach will have a reduced maximum lift.

Below are some examples of what can be achieved:

  • Maximum lift: 10 tonne out to 3 metres

  • Maximum reach: 30 metres (progressively down to 500 kg at 30m)

What are the necessary requirements for truck access to my property?

Widths and clearances around the access way – the minimum trafficable width of 2.8m (in a straight line) and be clear of encroachments on each side and at least 4m vertically.

Also, consider the width of the item being delivered. If the truck is delivering a 4.0m wide building, the access way must exceed this.

The access way should be of an all-weather nature and able to withstand the weight of the truck and load.

Are there any restrictions with delivering and placing a container outside my property?

Yes. Consent must be obtained from the CCC prior to placing a container on the roadside. The container must be placed in a manner to ensure the safe passage of vehicles and pedestrians. In applying for consent the applicant must provide a Traffic Management Plan which is satisfactory to the Council in all respects. Please contact your local council for further information.

When unloading a container, the distance between any live overhead electric line and any part of any mobile plant or load carried must be at least 4.0 metres, unless written consent from the electric line owner allows a reduced distance.  Consent can be arranged by us to permit a 1m distance from lines during placement.  

How will I be charged?

An hourly rate is charged in 15-minute increments after the first hour. The rate is dependent on the size of the truck required and can be provided prior to the job commencing. The charge includes travel (usually 15 minutes to and from the job for Christchurch metro) and all onsite time.

Deliveries that require travel beyond 80 km in one direction will be charged at a kilometre rate. The rate will depend on the size and quantity of the load. Our staff will advise you of the correct rate prior to commencing the job.

How do I pay?

Credit Card Payment

We require Credit Card details at the time a booking is made to pre-authorise a required amount prior to the commencement of the truck hire. This amount will be held on the credit card until the invoice is raised after completion of the job. The reason for this is that due to the nature of our work the total cost is not known until completion of the job. This enables us to finalise the charge and payment based on the actual truck hire hours with the pre-authorised amount updated with the actual amount when the payment is finalised.

Internet payment with Pre-authorised Credit Card

We require Credit Card details at the time a booking is made to pre-authorise a required amount prior to the commencement of the truck hire. This amount will be held on the credit card until the internet payment is received for our invoice which is raised after completion of the job. Once the internet payment is received the pre-authorised amount on the Credit Card will be cancelled. If an internet payment is not received within 7 working days, the payment will be finalised as a credit card payment.

Cash Payments on Delivery

We require the cash amount to be paid to the driver at the time the delivery is made. Drivers will need to contact the office to finalise the actual charge which they will do just prior to completing the delivery. Payment is required in full inclusive of GST and copy of invoice can be forwarded to an email or postal address.

Account

Regular customers are welcome to complete an account application form to set up an account. An account application form can be downloaded here.

 

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